Frequently Asked Questions
If your question is not answered here, please get in touch and we’ll be happy to help!
How do I book?
Please contact us to check availability of the training you are interested in. Please include your dog’s breed type, age and what training you would like to book. You will then be sent a reservation email containing payment details, you will need to pay within 48 hours to confirm your place.
How do I Pay?
Following confirmation of your reservation please transfer the appropriate fee to :
V Coxon
55609971
09-01-29
Ref: (as per your reservation email)
What do I need to bring with me?
On confirmation of your place, we will send your full joining instructions of where to come and what to bring.
My dog doesn’t get on well with other dogs. Will bringing him to a group training session help?
Dogs may be reactive towards other dogs for many reasons. If it is due to anxiety or over arousal, they will find it difficult to learn in an environment in close proximity to other dogs. It would also not be fair to other dogs/caregivers in the group. For all cases of aggression we advise seeking advice from a qualified behaviourist in the first instance to assess your dog’s needs, before following the rehabilitation programme they prescribe.
My dog is now 6 months old. Why is he too old for your puppy programme?
Puppies develop rapidly over their first 6 months of life so the gap in terms of learnt behaviours and motor skills between ages in this period is significant. If your dog has missed out on training up until now, your best option would be to book in for an initial 121 session to assess their training needs so we can put together a plan to get them on track.
Can I cancel my group booking?
As we keep our groups small to ensure dogs have the optimum amount of attention, we cannot accept cancellations less than 7 days prior to the course start date. We will of course try to resell your place, in which case, if we are successful a full refund will be issued. The more notice you give us, the more likely it is that we will be able to do this.
Do you do home visits?
Unfortunately we are unable to offer home visits. We to offer 121 sessions at our Caerphilly venue or virtual visits via Zoom. Please contact us to discuss.